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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Corey Thorbourne

April 13, 2026

5  out of  5
rating by Corey Thorbourne
"State Farm is a massive company so I was really surprised about the level of personalized service that I get being that I chose to work with The Darin Morton office. It's like an episode of Cheers, EVERYBODY KNOWS YOUR NAME!! I mostly deal with Renee and have referred all of my friends to work with her. I view her as a friend now. When we speak we talk about family as well as my business needs. Even when she isn't available the other staff in the office go over and above to help."
We responded:
"thank YOU Corey for an awesome review. dang, it felt awesome to read your review... cause this is what we have tried to LIVE for the last 33 years.. personalized service, where everyone knows your name... Small Town Service in the Big City... so THANK YOU for recognizing and sharing. AND, please know we appreciate your business!! Darin "
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Michael Virgil

April 9, 2026

5  out of  5
rating by Michael Virgil
"Had great experience with Sandra. From the office of Darin Morton , in Charlotte NC. Always have a great experience with this office. Very professional caring and understanding. As always thanks guys. Especially Sandra, keep up the good work"
We responded:
"Thank you Michael! And thank you for being good to us for many, many YEARS! We are super appreciative! Darin. "
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wesleybsa

March 9, 2026

5  out of  5
rating by wesleybsa
"It was a pleasure working with you. You're a stand-up guy who clearly values quality and stays professional throughout the entire process. Communication was easy, and the project went smoothly from start to finish. I’d be happy to work together again anytime—highly recommended! Thank you Darin!"
We responded:
"Thank you Wesley for taking the time to offer a review... much appreciated!! With your own business I know you understand the value of a good review... so thank you!!! Stop in to see us anytime! darin "
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T GO

March 6, 2026

5  out of  5
rating by T GO
"Amy made the process of getting insurance on our home, cars, and umbrella coverage so easy. Not only is she pleasant and positive, but she’s also efficient and prompt. We had some tricky items to insure, but, ‘ no problem’! I’d used Darin’s office for years before relocating, and I’m glad we’re back in NC."
We responded:
"Thank you for taking the time to offer a review… appreciate it immensely. And for the kind words about Amy. She is indeed awesome! And we appreciate your business!! "
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Thor Iverson

March 6, 2026

5  out of  5
rating by Thor Iverson
"Great experience helping me renew my renters insurance after a move. My family has been using them for years and only has positive things to say."
We responded:
"You have been a great customer for a long time, thank you!!! And thank you for taking the time to leave a review, very appreciative. Thank you!! "
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Tracey

February 13, 2026

5  out of  5
rating by Tracey
"Great agents and staff are always available and always very helpful. I never get a recording but a real person on the line. Staff is patient and kind and gets things done quickly."
We responded:
"Thank you for taking the time to leave review for us, much appreciated!! And we appreciate your business!! "
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Tracey Feathers

February 13, 2026

5  out of  5
rating by Tracey Feathers
"Great agents who are always available and take their time with you. I have called with many questions and they are very helpful. I always get a real person on the phone, never a recording. Highly recommend!"
We responded:
"So kind of you to leave a review for us, THANK YOU!! And thank you for being a great customer!! "
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Sally Green

February 12, 2026

5  out of  5
rating by Sally Green
"In 2023, I had a personal injury claim filed against my State Farm policy that ultimately turned into a lawsuit. The case was resolved just before it was scheduled to go to court, and throughout the entire process, I felt fully supported. As the matter moved through State Farm’s claims and legal departments, Darin Morton and Mary Settlemyre stayed in consistent contact with me. It never felt like my local agency simply handed my case off and stepped away. They remained involved, responsive, and genuinely supportive from start to finish. Going through a lawsuit can be stressful, but having an agency that communicates clearly and stands by you makes all the difference. I’m truly grateful for their professionalism and care."
We responded:
"taking the time to share a review with us is truly appreciated... as you are appreciated as a customer. and thank you so much for sharing your experience and kind words. We’re truly grateful for the opportunity to support you throughout such a challenging situation. Mary..... all of us really,.... but especially Mary is committed to providing clear communication and dedicated service every step of the way, and it means a lot to know that you felt supported and cared for. Please don’t hesitate to reach out if you ever need anything in the future—we’re here for you. And again, most important, know we value you as a customer!! darin "
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Lorraine Gibson

February 9, 2026

5  out of  5
rating by Lorraine Gibson
"Ms.Philhip was awesome lady and help me alot Lorraine Gibson and my son Wesley Tyler Thank You so much!!"
We responded:
"Thank you for the kind words about Phyllis … we agree she is awesome. Thank you for leaving a review… we are very appreciative! "
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Misty

February 9, 2026

5  out of  5
rating by Misty
"I love this location. When I reach out to them I feel like I am working with a group who truly cares. They treat me like family and explain information in language that I can understand. When I call or email I always receive a response within a reasonable amount of time. This is a wonderful group to do business with. I love Renee and it’s more than just another insurance company. They take the time to explain things to me in a way that I am able to comprehend. They are not trying to oversell you on anything . I have been with them forever and wouldn’t change anything. 😊"
We responded:
"Misty, THANK YOU, THANK YOU, THANK YOU! Your review is exactly what we strive to offer - so it is much appreciated. Thank you for taking the time to share - it's a tremendous help to us. We appreciate you!! darin"
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Aaliyh Akeem

February 2, 2026

5  out of  5
rating by Aaliyh Akeem
"Phyllis Kirby && Sandra, are amazing people , very good help, explanatory with the service they provide , they are good with letting you know when the bill are due , they are informational , your not getting half business it’s always full and thorough when you give them a call. I’m so happy to be here and I will keep state farm and stay at this State Farm exactly !!"
We responded:
"Thank you for this awesome review! We agree, Phyllis and Sandra are awesome. And we sure appreciate your business!!! Thank you !! "
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Michael Brown

February 1, 2026

5  out of  5
rating by Michael Brown
"Impeccable service and follow up"
We responded:
"thank you for taking a moment to share this review..much appreciated!!! and thank you for being a great customer! darin "
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Cedric Hendrix

January 22, 2026

5  out of  5
rating by Cedric Hendrix
"Love this place, they have been so helpful over the years, my favorite insurance company ever"
We responded:
"So kind to leave an awesome review… thank you!! And thank you for your business… we are very appreciative!! "
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Robert DeSantes

January 22, 2026

5  out of  5
rating by Robert DeSantes
"I recently moved from North Carolina to South Carolina. I’ve been a state farm client for over 38 years. I contacted this agency to transfer my home insurance, my automobile insurance, and my umbrella insurance. They took care of everything effortlessly on my part. They were polite, responsive, and understood what I needed. I would highly recommend them."
We responded:
"What a great review, Thank You! And thank you for taking the time to do it. Appreciate the kind words AND appreciate your business!! "
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Mike R

January 15, 2026

5  out of  5
rating by Mike R
"Nice folks"
We responded:
"thank you for taking time to share a review. we appreciate it and appreciate you! darin "
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Mike Joseph

January 14, 2026

5  out of  5
rating by Mike Joseph
"My wife and I are buying a condominium in Cherry Grove, South Carolina and had to get Insurance from a South Carolina broker. This resulted in a conversation with Ms Renee Lewis of the State Farm agency in Pineville. Buying insurance can never be a fun thing to do, but in dealing with Ms Lewis she made it as painless as possible. On the same day I called, she sent a quote, and when I called her, she came up with a couple of different ways to reduce the quote by $200. That’s not something really you expect from anybody in business, I don’t think. Ms. Lewis inspired a lot of trust in the way she talked, and in her explanations of the various terms of the policy. While I am a retired lawyer and have some familiarity with insurance , there were two or three things about it that I really didn’t begin to understand. She took the time to go over each one carefully, explaining it fully and in a way I could understand. So, I’m very satisfied with the agency and especially Ms Lewis’s professionalism."
We responded:
"Thank you very much for taking the time to share your experience. It's awesome to hear that Renee was able to make the insurance process as smooth and straightforward as possible for you guys. It’s great to know Renee earned your trust and helped you feel confident about your coverage... we hear this about her often. We appreciate your kind words and your confidence in our office. Thank you again for taking the time to offer this review and please know you are a valued customer! darin "
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Sandra Moore

December 28, 2025

5  out of  5
rating by Sandra Moore
"Called office with a question and it was answered and other suggestions to help my auto policy. Very helpful!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a great experience with us! We appreciate you and your business! Happy New Year!"
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Jack Kirby

December 28, 2025

5  out of  5
rating by Jack Kirby
"Awesome staff"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Happy New Year!"
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Paul Settlemyre

December 28, 2025

5  out of  5
rating by Paul Settlemyre
"Great prices and AMAZING service! Best experience ever!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy that we provided such a good experience for you. We appreciate you! Happy New Year!"
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Sandy Adams

December 15, 2025

4  out of  5
rating by Sandy Adams
"We have Darrin Morton for years. Great place - no matter how long in between calls I always feel like they know us and make us feel at home."
We responded:
"Thanks you for taking the time to leave a review! You have been a great client for a long time. So glad you feel "at home" with us. We appreciate you and your business! Wishing you the happiest of holidays!"
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Brennen L

November 24, 2025

5  out of  5
rating by Brennen L
"Great experience all around."
We responded:
"Thank you for your 5-star review! WE appreciate you!! Happy Thanksgiving!"
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Karen WC

November 14, 2025

5  out of  5
rating by Karen WC
"Mary was great, knowledgeable and efficient!"
We responded:
"Thank you for taking the time to share your thoughts! We are happy that you a new customer. We promise that you will find that quality of customer service from our office every day! "
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Annette Dowd

November 4, 2025

5  out of  5
rating by Annette Dowd
"Mary at State Farm is the best. She has been handling my auto insurance for 20years. I would highly recommend using Mary and the entire Darin Morton State Farm agency for your insurance needs."
We responded:
"Thank you for your 5-star review! You have been a great loyal customer and always a pleasure to work with! We appreciate you and your business!!"
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Andrew Shuler

October 29, 2025

5  out of  5
rating by Andrew Shuler
"Great People! Amy Kendall went above and beyond for me and my family! So appreciative of State Farm and their amazing rates!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We agree - Amy is the best! We look forward to continuing to support your insurance needs."
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Amber Kendall

October 29, 2025

5  out of  5
rating by Amber Kendall
"I’ve been so happy with my experience at State Farm in Pineville. Amy is wonderful, always friendly, professional, and quick to help with any questions or policy updates. It’s nice to have someone who truly cares and takes the time to make sure everything is handled smoothly. Highly recommend this office to anyone looking for great customer service and peace of mind with their insurance!"
We responded:
"We’re honored by your positive feedback! We agree - we are very lucky to have Amy! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"